Customer reviews
Why customer reviews are important
Customer reviews help other buyers make informed decisions and strengthen trust in our products and service. Authentic feedback highlights strengths and provides clear indications of areas for improvement in product quality, shipping, and customer support.
At the same time, reviews serve as quality control and help to identify trends early on. Retailers benefit from honest feedback to optimize their product range, descriptions, and service processes, both online and in brick-and-mortar stores.
Reviews on Judge.me
Our Judge.me Reviews come from verified buyers and offer detailed insights into material, fit, and function. The system allows star ratings, comments, and image attachments, giving potential buyers a comprehensive impression.
Our moderation team checks posts for authenticity and prevents spam, while answered questions provide further clarity. Reviews with images increase their informative value and reduce follow-up questions. We also use analytics to identify frequently asked questions.
eBay ratings
eBay ratings reflect both buyer and seller experiences and are especially useful for frequently traded items. Feedback on shipping speed, packaging, and communication provides a realistic picture of our reliability.
On eBay, the rating system contributes to transparency in the marketplace and is often crucial for buyer confidence. Response times and customer service are frequently rated positively and influence rankings as well as the decisions of future buyers.
How we work with your feedback
We systematically analyze reviews to identify recurring themes and implement targeted improvements. Positive feedback reinforces good processes, while negative feedback is promptly reviewed and leads to concrete measures for product optimization and better service.
Our teams implement prioritized measures and inform customers about improvements. This creates a cycle of feedback, implementation, and reassessment with clear responsibilities and deadlines.
Here's how you can submit a review
After your purchase, you will receive an invitation to leave a review via email or through your eBay account. Please honestly describe your experience, provide specific details, and add photos if needed so that other customers and our team can benefit.
Pay attention to precise information regarding usage, size, and shipping so that other users have realistic expectations. Short, factual descriptions are particularly helpful and contribute to avoiding returns and improving product descriptions.
Transparency and trust
We place great value on transparency: All authentic reviews remain visible and help us to continuously improve our offerings. We strictly reject manipulation in order to guarantee a reliable information base for all buyers.
Our openness fosters an honest platform where buyers can make informed decisions and we continuously work on quality, service and selection quickly and reliably.
Click here to see the reviews
